Cancellation & Refund Policy

Last updated: September 2026

At Drive Me Taormina, we understand that travel plans may change. We therefore aim to provide a clear and transparent cancellation and refund policy for our supercar rentals, test drives and driving experiences.

By completing a booking through www.drivemetaormina.it, the customer acknowledges and accepts the following Cancellation & Refund Policy.

1. Free Cancellation

Bookings may be cancelled free of charge up to 24 hours before the scheduled start time of the booked service.

If an eligible cancellation is received more than 24 hours before the scheduled start time, any amount paid for the booking will be refunded to the original payment method.

Refunds are processed through our payment provider, Stripe.

Once a refund has been issued by Drive Me Taormina, the time required for the amount to appear on the customer’s account may vary depending on the customer’s bank, card issuer or payment provider.

2. Cancellations Within 24 Hours

Cancellations received less than 24 hours before the scheduled start time are non-refundable.

Any booking payment, advance payment or reservation payment already made may therefore be retained by Drive Me Taormina.

This policy applies because the selected vehicle, staff and time slot are specifically reserved for the customer and may no longer be available for booking by another guest.

3. No-Shows

If the customer does not attend the scheduled booking and has not cancelled in accordance with this policy, the booking will be considered a no-show.

No-shows are not eligible for a refund.

Failure to provide the documents required for a self-drive rental, failure to meet the applicable driving requirements, or failure to attend the agreed meeting point may also be treated as a no-show where Drive Me Taormina is unable to provide the booked service as a result.

Customers are responsible for reviewing and complying with all driving licence, age, identification and eligibility requirements communicated during the booking process.

4. Late Arrivals

Customers are requested to arrive at the agreed meeting point at the time specified in their booking confirmation.

In the event of a late arrival, Drive Me Taormina will make reasonable efforts to provide the booked service or experience.

However, depending on vehicle availability and subsequent bookings, the duration of the experience may need to be reduced.

A late arrival does not automatically entitle the customer to:

• an extension of the booking;

• a change of vehicle;

• a full refund; or

• a partial refund.

In cases of significant delay where the service can no longer reasonably be provided, the booking may be treated as a no-show.

5. Rescheduling

Where operationally possible, Drive Me Taormina may allow customers to change the date or time of their booking.

Requests for rescheduling should be submitted at least 24 hours before the scheduled start time.

All changes are subject to:

• vehicle availability;

• staff availability;

• availability of the requested date and time; and

• any applicable price difference.

If the new vehicle, duration, service or date has a higher price, the customer may be required to pay the difference.

Rescheduling requests received within 24 hours of the booked service are not guaranteed and remain subject to the discretion and availability of Drive Me Taormina.

6. Test Drives and Driving Experiences

For test drives, passenger experiences and other supervised driving experiences offered by Drive Me Taormina, no rental security deposit is normally required unless otherwise specified during the booking process.

Insurance applicable to the booked experience is included in the booking price, subject to the applicable terms, conditions, limitations and exclusions.

The cancellation and refund conditions described in this policy apply to these services.

7. Self-Drive and Daily Rentals

Self-drive and daily supercar rentals may require a security deposit.

The security deposit is separate from the rental price and must not be considered a booking fee, advance payment or cancellation charge.

The applicable security deposit amount and the payment or pre-authorisation method will be communicated to the customer during the booking process, before vehicle delivery or before commencement of the rental.

Provided that the vehicle is returned in accordance with the rental agreement, the security deposit or applicable pre-authorisation will be released, subject to any amounts that Drive Me Taormina is contractually entitled to retain or charge.

Such amounts may include, where applicable:

• damage to the vehicle;

• applicable insurance deductible or excess;

• missing fuel or charging costs;

• excessive cleaning;

• loss of keys, documents or accessories;

• missing vehicle equipment;

• fines or penalties attributable to the rental period;

• tolls;

• parking charges;

• administrative fees;

• additional kilometres;

• additional rental time;

• recovery or towing costs where attributable to the customer;

• damage resulting from improper use of the vehicle; or

• any other amount chargeable under the applicable rental agreement.

The time required for a security deposit pre-authorisation to be released may vary depending on the customer’s bank, card provider or financial institution.

8. Insurance

Insurance is included with all Drive Me Taormina bookings, subject to the specific terms, conditions, exclusions and limitations applicable to the selected vehicle and service.

For self-drive and daily rentals, the applicable insurance provides for a 10% deductible, with a minimum excess/franchise of €1,500.

This means that, in the event of damage covered by the applicable insurance policy, the customer may remain financially responsible for the applicable deductible or excess amount in accordance with the rental agreement and insurance conditions.

Insurance coverage does not exempt the customer from complying with:

• the rental agreement;

• applicable road traffic laws;

• authorised vehicle use;

• driver eligibility requirements; and

• all instructions provided by Drive Me Taormina.

Damage, loss or costs arising from circumstances excluded by the applicable insurance policy may remain fully or partially the responsibility of the customer.

This may include, without limitation, damage or loss resulting from:

• unauthorised drivers;

• reckless or dangerous driving;

• driving under the influence of alcohol or drugs;

• misuse of the vehicle;

• participation in races, competitions or timed events;

• unauthorised use on circuits or racetracks;

• driving on unsuitable or prohibited roads;

• gross negligence;

• intentional damage;

• breach of the rental agreement; or

• any other circumstance excluded under the applicable insurance policy.

The specific rental agreement and applicable insurance conditions shall govern all matters relating to vehicle damage, liability, deductibles, excess amounts and insurance coverage.

9. Weather and Road Conditions

Supercar driving experiences may be affected by severe weather, road closures, traffic restrictions, public authority orders or other circumstances that could make the booked service unsafe or impractical.

The safety of our customers, staff and vehicles is our priority.

If Drive Me Taormina determines that a booked experience cannot safely take place, we may offer the customer:

• an alternative departure time;

• an alternative date;

• an alternative route;

• an alternative vehicle;

• a comparable experience; or

• a refund where Drive Me Taormina is unable to provide a reasonable alternative.

Normal weather conditions, changes in temperature, light rain, traffic or other circumstances that do not prevent the safe provision of the service do not automatically constitute grounds for cancellation or refund.

10. Vehicle Availability

Supercars are highly specialised vehicles.

In exceptional circumstances, a specific vehicle may become temporarily unavailable due to:

• mechanical issues;

• accidents;

• maintenance;

• servicing;

• safety inspections;

• damage caused during a previous rental;

• technical problems; or

• other unforeseen operational circumstances.

If Drive Me Taormina is unable to provide the specific vehicle originally booked, we will make reasonable efforts to offer the customer:

• an equivalent vehicle;

• a superior vehicle;

• an alternative date or time; or

• another comparable driving experience.

Where possible, any alternative vehicle offered will be of a comparable category and value.

If no reasonable alternative can be provided and Drive Me Taormina cancels the booking, the customer will be entitled to a refund of the amount paid for the affected service.

11. Cancellation by Drive Me Taormina

Drive Me Taormina reserves the right to cancel or modify a booking where necessary for safety, legal, operational or technical reasons.

Where Drive Me Taormina cancels the booking and no suitable alternative can be provided, the customer will receive a refund of the amount paid for the cancelled service.

Drive Me Taormina shall not be responsible for indirect expenses, travel expenses, accommodation expenses or consequential losses resulting from a cancellation, except where otherwise required by applicable law.

12. Customer Conduct and Refusal of Service

Drive Me Taormina reserves the right to refuse or terminate a rental or driving experience where the customer:

• appears to be under the influence of alcohol or drugs;

• behaves in a dangerous or abusive manner;

• refuses to follow safety instructions;

• fails to provide valid identification or driving documents;

• does not satisfy the applicable driver requirements;

• provides incorrect or misleading information;

• attempts to use the vehicle in an unauthorised manner; or

• otherwise creates a safety or legal risk.

Where service is refused or terminated as a result of the customer’s conduct or failure to meet the agreed requirements, the customer may not be entitled to a refund.

13. Gift Cards, Vouchers and Promotional Rates

Gift cards, promotional bookings, discount codes, vouchers and special offers may be subject to additional or different conditions.

Where specific cancellation or refund conditions are communicated at the time of purchase, those conditions shall apply in addition to this policy.

Unless expressly stated otherwise, promotional bookings remain subject to the standard 24-hour cancellation requirement.

14. Online Payments

Online bookings made through www.drivemetaormina.it may be paid using the payment methods displayed during checkout.

Online payments are processed through Stripe.

Drive Me Taormina does not directly store complete payment card details processed by Stripe.

Where a refund is approved, it will normally be issued to the same payment method used for the original transaction.

The time required for the refund to appear may vary depending on the customer’s bank, card issuer and payment provider.

15. Right of Withdrawal

Bookings made through the Drive Me Taormina website generally concern a vehicle rental, driving experience or leisure service provided on a specific date or during a specific period.

Under applicable European consumer legislation, certain services provided on a specific date or during a specific period, including vehicle rental services and certain leisure activities, may be excluded from the standard statutory right of withdrawal applicable to other distance contracts.

The cancellation rights offered by Drive Me Taormina are therefore governed by this Cancellation & Refund Policy, without prejudice to any mandatory consumer rights that cannot legally be excluded or limited.

16. Force Majeure and Circumstances Beyond Our Control

Drive Me Taormina shall not be liable for failure or delay in providing a service resulting from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• severe weather;

• natural disasters;

• fires;

• road closures;

• traffic restrictions;

• government restrictions;

• public authority orders;

• strikes;

• civil disturbances;

• public emergencies;

• major accidents;

• interruption of essential services; or

• other events that could not reasonably have been prevented.

Where such circumstances prevent the booked service from being provided, Drive Me Taormina will make reasonable efforts to offer:

• rescheduling;

• an alternative service;

• an alternative vehicle;

• a credit where appropriate; or

• another reasonable solution depending on the circumstances.

Nothing in this section affects any mandatory rights available to consumers under applicable law.

17. How to Cancel a Booking

To request a cancellation or modification, customers should contact Drive Me Taormina using one of the official communication channels provided on www.drivemetaormina.it.

Customers should provide, where available:

• full booking name;

• booking reference;

• booking date;

• booking time;

• selected vehicle;

• selected service; and

• details of the requested cancellation or modification.

For the purpose of determining whether the 24-hour cancellation deadline has been respected, the time at which Drive Me Taormina receives the cancellation request through an official communication channel will be considered.

18. Refund Processing

Where a refund is due under this policy, Drive Me Taormina will initiate the refund through the payment method originally used for the booking wherever technically possible.

Once the refund has been submitted by Drive Me Taormina, processing times are controlled by the relevant bank, card network or payment provider.

Drive Me Taormina cannot guarantee the exact date on which the refunded amount will appear on the customer’s account.

19. Privacy and Payment Data

Personal information collected during the booking and payment process is processed in accordance with the Drive Me Taormina Privacy Policy.

Payments made through the website are processed using third-party payment services such as Stripe.

Website usage and marketing data may also be collected through technologies such as cookies, Google Analytics, Meta technologies and similar analytics or advertising tools, as described in our Privacy Policy and Cookie Policy.

Customers are encouraged to review those policies for further information regarding how their personal data is collected, processed, stored and protected.

20. Applicable Rental Agreement

For self-drive and daily rentals, customers may also be required to sign or accept a specific vehicle rental agreement.

That agreement may contain additional provisions regarding:

• security deposits;

• authorised drivers;

• insurance;

• deductibles and excess;

• vehicle damage;

• mileage;

• fuel;

• fines;

• prohibited uses;

• territorial restrictions;

• accidents;

• breakdowns;

• vehicle return conditions; and

• customer liability.

Where specific provisions relating to vehicle use, insurance, damage or liability are contained in the applicable rental agreement, those provisions shall apply together with this Cancellation & Refund Policy, subject to applicable mandatory law.

21. Changes to This Policy

Drive Me Taormina reserves the right to update or modify this Cancellation & Refund Policy when necessary, including to reflect changes in our services, booking procedures or applicable legislation.

The version applicable to a booking will normally be the version in force at the time the booking is completed, unless a subsequent change is required by applicable law.

22. Contact

For questions regarding cancellations, refunds, booking changes or this policy, customers may contact us through the official contact information available on:

Drive Me Taormina
Supercar Rentals & Driving Experiences
Taormina, Sicily – Italy

www.drivemetaormina.it