REQUIRED DOCUMENTS
- A valid driver’s license, recognized in Italy, held for at least three years.
- An identity document, and if applicable, a passport for foreign customers.
TEST DRIVE AND EXPERIENCES PROCEDURE
- PLEASE TAKE NOTICE: Dates must be confirmed by our staff
- Road test drives and experiences are conducted with a driver seated next to the participant.
- When the vehicle allows, passengers may occupy the rear seats during the test drive, subject to an additional fee. Minors may participate with parental or legal guardian authorization.
- Test drives and experiences take place on urban and extra-urban routes, depending on the selected duration.
- The test drive or experience duration is expressed in minutes and is calculated based on compliance with traffic laws. Actual time may vary due to traffic or other factors.
- The driver must adhere to speed limits and traffic regulations. Any fines, whether issued immediately or later, are the sole responsibility of the driver.
- The driver must strictly follow the Tutor’s instructions. If reckless or dangerous driving is observed, the test drive may be terminated immediately. However, DI.PU. SRL aims to ensure the test drive is completed satisfactorily.
PAYMENTS
- Payments are accepted via Credit/Debit Card (processed through Stripe).
- Booking payments must be made at the time of order.
- Where applicable, a deposit may be paid at booking, with the balance due on-site during test drive registration.
- Credit/Debit Card payments confirm bookings instantly.
- Requests and Gift Cards are confirmed upon payment receipt.
- Gift Cards are sent in PDF format attached to the order confirmation email upon successful payment.
BOOKING VALIDITY – DATE CHANGES – REFUNDS
- Bookings are scheduled for a date chosen by the customer.
- Date changes are allowed without penalties up to 72 hours before the scheduled test drive.
- Bookings can be canceled and refunded within 7 days of the booking date.
GIFT CARDS
- Unlike standard bookings, Gift Cards do not have a predetermined test drive date.
- DI.PU. SRL Gift Cards are valid for one year from the purchase date, with the expiration date stated on the Gift Card.
- Gift Cards are non-refundable, non-nominative, and transferable to third parties.
- If not used before expiration, validity can be extended for six months at 50% of the original value.
- Before expiration, Gift Cards must be converted into a booking by emailing info@drivemetaormina.com with the Gift Card code or using it during the purchase process.
- Once converted into a booking, date changes are allowed without penalties up to 72 hours before the scheduled test drive.
- After conversion, the original Gift Card expiration date remains valid.
VEHICLE AVAILABILITY
- The reserved vehicle may be unavailable on the booking date due to technical or other issues.
- Whenever possible, customers will be notified in advance.
- In such cases, a substitute vehicle of equal or higher category will be offered.
PROHIBITED USES OF THE VEHICLE
It is strictly forbidden to:
- Allow anyone without a valid driver’s license (held for at least two years) to operate the vehicle.
- Use the vehicle for any illegal activities in Italy or any other country.
- Transport passengers or goods for compensation.
- Use the vehicle for towing or pushing objects.
- Use the vehicle in any type of street or track competition (such actions are the full responsibility of the driver, as no insurance covers damages to the vehicle, driver, passengers, third parties, property, or animals).
- Use the vehicle for driving lessons.
- Drive the vehicle on unpaved roads.
Violation of these rules may result in immediate termination of the rental and forced retrieval of the vehicle.
FINES
The renter is financially, civilly, and criminally responsible for any traffic violations or legal infractions committed while in possession of the vehicle.
DISPUTES
If you wish to raise an issue, we encourage you to contact us first to resolve it quickly and effectively.
The European Commission provides an Online Dispute Resolution (ODR) platform for disputes arising from online purchases, accessible via the following link: http://ec.europa.eu/consumers/odr/.
For customers residing in Italy, any disputes regarding the interpretation and execution of these Terms and Conditions will be handled by the customer’s competent court.